Why Accessibility Upgrades to Your Elevator are a Smart Investment for Your Business

Why Accessibility Upgrades to Your Elevator are a Smart Investment for Your Business

April 20, 2025

As a business and building owner, accessibility is not just a requirement; it’s your responsibility. It’s up to you to ensure that your commercial building is accessible to all customers and employees. Accessibility upgrades, particularly in elevators, are key to achieving this goal. 

While many view elevator accessibility improvements as necessary for compliance with regulations, they offer far more than just legal protection. They make your building more welcoming to clients and employees, showing them you’re someone who cares about the people who walk through your doors, which will improve your reputation and make people more willing to work with you.

Legal Compliance and Risk Reduction

One of the most compelling reasons to invest in accessibility upgrades is to ensure compliance with the Americans with Disabilities Act (ADA) and other relevant regulations. The ADA requires that businesses provide equal access to all individuals, including those with disabilities. This includes ensuring that elevators, ramps, and other features are accessible to people with mobility, vision, and hearing challenges.

Failure to comply with these regulations can lead to significant legal risks, including costly fines and lawsuits. For example, businesses that neglect to upgrade their elevator systems to meet ADA standards could face legal action from customers or employees who experience difficulty accessing the building. Proactively upgrading elevators in your building can save you a legal headache and financial issues down the line. It’s a preventive measure that not only ensures legal compliance but also protects your business from unexpected liabilities.

Expanding Customer Base and Market Reach

Accessibility improvements go far beyond just legal compliance—they have the potential to significantly expand your customer base. According to the Centers for Disease Control and Prevention (CDC), over 61 million adults in the United States have a disability. That’s approximately 1 in 4 adults, which is a large portion of the population that your business may inadvertently be excluding if your building’s accessibility features are not up to par.

Exterior elevator cart in Massachusetts

Accessible elevators ensure that people with mobility challenges can navigate your building with ease. However, accessibility doesn’t just benefit those with permanent disabilities. Seniors, parents with strollers, and even individuals with temporary injuries also rely on accessible features. By enhancing accessibility, your business can attract a broader audience and offer a more inclusive experience for all customers. Accessible businesses foster a reputation for inclusivity, which can translate into increased customer satisfaction, loyalty, and ultimately, higher revenue.

Increased Employee Productivity and Retention

Accessibility upgrades aren’t just beneficial for customers; your workforce benefits, too. An accessible building creates a more productive and inclusive work environment for employees. By reducing physical barriers, businesses ensure that all employees can work efficiently and comfortably, regardless of their mobility needs. This can be especially important for attracting and retaining a diverse workforce.

Companies that prioritize accessibility are more likely to retain top talent, especially individuals who may have mobility challenges or other disabilities. When employees feel supported and included, they are more engaged and productive, and morale remains high.

Improved Property Value and Long-Term Cost Savings

If you’re looking to sell your building, whether due to moving to a new location or retirement, adding a modern, accessible elevator will increase the overall value of your property. A building that is fully accessible is more appealing to potential buyers. Many businesses prefer to lease or buy properties that already comply with accessibility standards, as retrofitting an existing building can be costly and time-consuming.

If you’re ready to enhance your building’s accessibility, contact Buckley Elevator for an accessibility assessment and upgrade consultation. Let us help you make your business more inclusive, efficient, and valuable.