a blue + white blog title graphic with an elevator ceiling "How AI is Impacting the Elevator Industry"

How AI is Impacting the Elevator Industry

July 10, 2025

AI has become a popular topic and tool across several industries, including the elevator industry. Every year, technicians find new ways to make elevators safer and more efficient. By integrating AI systems, elevators can make real-time improvements by analyzing real-time data. 

The Positive Impacts of AI 

Enhancing Efficiency

Elevators that have AI systems can monitor their performance and enable predictive maintenance that prevents breakdowns and reduces downtime. Algorithms created from AI can analyze data from sensors to identify patterns that could indicate issues. This helps address maintenance tasks proactively. 

AI can also identify common passenger traffic patterns, historical data, and real-time information. From this information, technicians can help adjust elevator scheduling and maximize efficiency in buildings with a lot of foot traffic. 

Improving Safety

Implementing AI-surveillance systems into elevators can detect potential safety hazards like overcrowding. It can also point out potential threats from vandalism to unauthorized access. Plus, in emergencies, AI systems can guide passengers and connect with building management systems or other emergency services to deliver the critical information. 

Better Passenger Experience 

Elevators can include AI-powered destination control, which optimizes passenger routing by analyzing riders’ and travel patterns and cutting stops and wait times. With voice recognition, riders can interact with elevators, interpreting commands, answering queries, or providing relevant information. 

 

AI can also enhance security and access control with biometric recognition. Replacing key cards, codes, or keys, this system will allow entry to elevators or different floors through face recognition.

The Negative Impacts of AI

Costly

AI integration in elevators can be costly upfront and for ongoing maintenance. Different factors affect the cost of this kind of integration, including:

  • The complexity of the AI model getting installed
  • Project difficulty
  • The current infrastructure and technology
  • Project timeline
  • Compliance considerations

It’s important to consult with your team and technician to determine if AI installation is a worthwhile investment for your building. 

Risk of Data and Privacy Leaks

Because AI systems collect and process a lot of data to analyze their operations, it can cause more risk for data breaches. Additionally, in the event of system interruptions or issues, there is a potential for unauthorized access. That is why it’s also important to have specific protection measures put in place that keep all data safe 24/7. It can be helpful to look into AI measures that are focused on specifically protecting all data. 

Before you make the jump into AI elevator integration, it’s important to understand the benefits and risks that come with it. Once you have chosen to do so, our team at Buckley Elevator can help modernize your elevator to maximize efficiency and monitor safety measures.